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Account Manager
Full Time

About SofterWare

SofterWare is a dynamic, established company that builds multiple software-as-a-service (SaaS) products for clients whose dedication to bettering the world brings meaning to the work we do every day. Thousands of nonprofit organizations look to DonorPerfect software to effectively leverage their donor data, launch impactful fundraising campaigns, and grow the community that supports their cause. 

Life at SofterWare

When you join SofterWare, you will: 

  • See the positive impact of your work by helping causes you care about
  • Join a fully Agile company that embraces Agile principles in every department
  • Be part of a company culture that values work-life balance and giving back to local organizations together as a team. 
  • Work for a company that has been named a Top Workplace in the Philadelphia region 9 times and made the Inc. 5000- list for fastests-growing private companies 8 times in the last decade.

Your Role as an Account Manager:

The Account Manager is the primary owner of the relationship with clients in their assigned territory. While working with internal teams, the Account Manager will be responsible for understanding the ongoing needs of our clients, their usage of the system and for presenting solutions that we offer to aid in their fundraising efforts. A successful Account Manager will be able to expand the revenue of their territory and maintain a high renewal rate. They will be responsive to marketing-generated leads, incoming requests and will engage in proactive outreach based on a variety of inputs including client usage and contract expiration.

Technology enables our Account Managers to sell and demo our software to clients so there is very little travel.

SofterWare has advanced selling tools, including and to help you manage and refine your sales process and prospects

Key Responsibilities

  • Manage opportunities in an assigned customer territory throughout the sales process
  • Effectively evaluate prospect needs to recommend appropriate software solutions
  • Demonstrate software solutions and products
  • Update, maintain and manage prospect records in Salesforce
  • Prepare quotes and proposals for prospects using Salesforce
  • Provide timely, proactive follow-up on all prospect opportunities
  • Achieve monthly, quarterly and annual revenue growth goals
  • Maintain a strong knowledge of our products as well as the offerings of our competitors

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Key Requirements

  • Excellent interpersonal, organizational, communication, presentation, and telephone skills
  • Ability to learn new software products quickly
  • Practical, relevant experience in computer software and technology including Microsoft Windows, word processing, spreadsheets, databases, PowerPoint, and web presentation applications (WebEx, Zoom, or GoToMeeting)
  • A strong work ethic, a high level of confidence, self-driven motivation and excellent follow-up skills
  • Knowledge of DonorPerfect (or similar) products & services and/or the nonprofit marketplace a plus

Education and Experience: 

  • Bachelor's Degree or comparable experience
  • Previous successful consultative sales experience with proven closing abilities

Travel Requirements: 

Occasional (5% or less) travel to trade shows and conferences.  May include air travel and overnight stays.

Equal Employment Opportunity Statement 

SofterWare is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. SofterWare complies with the law regarding reasonable accommodation for handicapped and disabled employees.

This position is only available for W2 Employees. Please note that in order to be a W2 Employee, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, FL or Canada.